Call Center Outsourcing
Outsourced call centers benefit from multiple clients, which helps reduce the severity of call volume peaks and valleys. Agents can work more efficiently, and managers can schedule staff more effectively, helping reduce costs-per-call.
Inbound / Outbound Outsourcing Support
Sales Call Center
24/7 Call Center
B2B Call Center
Greeting the callers with a special script.
Developing custom answering scripts.
Ensuring the fastest pickup time.
Recording all phone calls for an easy review process.
Developing and updating FAQs and knowledge base.
Conducting customer satisfaction surveys.
Providing detailed QA reports regularly.