Old Payphones

Call Center Outsourcing

Outsourced call centers benefit from multiple clients, which helps reduce the severity of call volume peaks and valleys. Agents can work more efficiently, and managers can schedule staff more effectively, helping reduce costs-per-call.

Solutions

Inbound / Outbound Outsourcing Support

Sales Call Center

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24/7 Call Center

B2B Call Center

OUR FEATURES

  • Greeting the callers with a special script.

  • Developing custom answering scripts.

  • Ensuring the fastest pickup time.

  • Recording all phone calls for an easy review process.

  • Developing and updating FAQs and knowledge base.

  • Conducting customer satisfaction surveys.

  • Providing detailed QA reports regularly.