IT  INFRASTRUCTURE LIBRARY (ITIL)

The Information Technology Infrastructure Library (ITIL) contains a set of rules and best practices for IT services. ITIL helps organizations to have stable IT departments that can survive the changes in technology and business practices. It offers comprehensive, practical, and proven guidance for creating an effective service management system.

Benefits of our ITIL

  • Coordinated corporate Asset Management efforts and advised senior management on ITIL best practices.

  • Developed an ITIL maturity assessment process to evaluate Agency Data Centers. Developed an asset management program,

  • led various IT projects, and implemented new systems aligning with ITIL.

  • Developed and published policies and procedures in accordance with ITIL and SDLC principals. Formulate recommendations based on ITIL best practices.

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