Knowledge Base

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Managing a call center within your business requires a lot of time and dedication to it. Outsourcing gives you the chance to focus on your core activity without thinking about repetitive processes. Turn your company to the research and development of your products and services, let us take care of your customers.

Cost Reduction

Setting up a call center requires major investments in facilities, equipment, operations, and staffing. Outsourced call centers allow these costs to be spread across many clients, who benefit by paying only for the services needed on a transactional or per-hour basis. Outsourcers can also “share” agents with multiple clients. The “shared-agent” approach reduces idle time and can deliver a lower cost-per-call rate for clients.

2

Flexibility and Scalability

Call volumes rise and fall, so an in-house call center is at the mercy of periods of low volumes, when agents are idle. Outsourced call centers benefit from multiple clients, which helps reduce the severity of call volume peaks and valleys. Agents can work more efficiently, and managers can schedule staff more effectively, helping reduce costs-per-call. Also, outsourced call centers have the size and staff to ramp up quickly if call volumes spike due to seasonal activity or major marketing campaigns.

3

Dedicated “Call Managers”

 In contrast to in-house agents, who are typically trained to handle a specific product or service, agents at outsourced call centers are trained to handle a variety of clients’ processes. Because of this, agents at outsourced call centers can quickly adapt to different call scenarios and present themselves as expert “call managers.” Take these kinds of skills and fluency can truly make effective multicultural, multichannel connections that lead to satisfied, repeat customers.

4

Call Center Service 24/7,

Seven-Days-a-Week

All customers would love to pick up a phone, send an email or jump into a web chat session and reach a live customer service representative at any time of the day, any day of the week. But that kind of around-the-clock availability isn’t a realistic in-house option for most organizations. But outsourcers, with call centers on both sides of the globe, can deliver service that “follows the sun”–and at a much lower cost compared to in-house.

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OUR CONTINUED DRIVE
TO HELP

At One Point Business Solutions, we believe that there is a better way to deliver BPO services for small and medium sized businesses. For our clients, it's not just technology and we want to offer an enterprise quality support at a price you can afford.

If you are a small or medium business owner or managing a non-profit organization, then you're all too aware of the challenges involved in managing your computer systems. Out of control monthly costs, incessant training and overhead requirement, turnover, and frequent technology upgrades are a just a few examples. Your option is One Point Business Solutions. Our team of professionals provides affordable BPO Support and Management for small and mid-sized organizations. Whether you're running an office of under 5 people or over 100, our services and solutions are accessible, cost-efficient and fully customizable.

It's not an easy task - success never is, but we're ready to help you achieve your goal.